Pearle Vision

Reviews about Pearle Vision

• Dave Scott

  Oct, 26 2018
  ★ ☆ ☆ ☆ ☆
  No issue with the Optometrist, however, after the Dr. was finished with us, that's when my complaints start. I was told my order would show up within 7-10 business days and someone would call me, after 12 business days of radio silence I took the time to call about my order. I was told, "sorry buy uh, one of the lenses was damaged when we were cutting it to fit the frames, we should have the replacements in, in the next 7-10 days" So I asked, could someone please call me to let me know when they arrived, absolutely sir, no problem. NO ONE CALLED me, so I took initiative again to follow up to find out that they replacement lenses had been in for, "I'm not sure, but they've been here for a few days". Complete incompetence to this point in my experience with this location. So I take the time to go pick up my order, not only did the woman who helped me in the upfront sale portion of my order not remember me, when I asked her for help she asked me to go wait at a back counter and never showed up. I was later helped by someone who appeared to be "beneath her" I say this simply by the way she talked to and treated this person. I am overall, extremely and frustratingly thoroughly displeased with my entire experience. I only visited Pearle Vision 28th St Kentwood across from Woodland Mall because it was listed on my vision insurance card. I can promise you that I will never return to this location, or any other Pearle Vision for that matter.
  
  Signed -Dissatisfied Customer

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